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Posts Tagged ‘Search Efforts’

After reading the second half of Ron Jones’s article, Measuring Success, on Search Engine Watch, I was struck with an overwhelming urge to blatantly steal his ideas. However, my more noble tendencies forced me to merely reference them, while giving him credit for the inspiration.

Mr. Jones’s article discusses the methods for planning and measuring success in SEO efforts using SMART goals:
Specific
Measurable
Attainable
Realistic
Timely

These principles can also be applied to PPC campaign optimization.
 

Specific – The tendency for PPC campaigns always seems to be more, more, more. More clicks, more orders, more revenue… And, while “more” isn’t an unreasonable goal, it’s an extremely vague plan. Starting with a specific goal – e.g. “improve campaign click through rate by 3% over last month,” or “increase SEM orders by 5%.” – makes it much easier to focus.

Measurable – Obviously, the ability to track traffic and sales is essential to running a successful sponsored search campaign. Regular ad group and keyword analysis is necessary to be sure you’re getting the most out of your campaigns. Along with maximizing the keywords and ads that do lead to conversions, it’s equally important to limit, or completely eliminate, the ads and keywords that do not lead to orders.

Attainable & Realistic – These two points go together. Is it realistic and possible to increase orders by 25% in any given time period? Maybe, but there are many outside factors that contribute to it. In the direct response industry, sales are still largely driven by television and/or radio exposure. If there’s no change in the media exposure for a product, it’s very difficult to significantly increase the impact of paid search efforts. It’s important to realize that marginal improvements in click-through or conversion rates can drastically affect the bottom line (i.e., net revenue) only if there’s a corresponding bump in relevant traffic.

Timely – Timing is particularly important for direct response campaigns, where products typically have a relatively short lifespan. Whether those product lifespans are dictated by seasonality – i.e., gardening products, which are mainly viable in the spring and summer – or by market demands – i.e., there’s a 6 month period before the next generation technology is available – it’s important to maximize efforts when they can be most effective. Increases in click through and conversion rates when a site is getting 500 searches per day are far less useful than when that site is getting 5,000 per day.

Ultimately, as in many other aspects of life, the key to creating and successfully managing effective PPC campaigns is to be as SMART as possible.

Check out The Adventures of PPC Hero: Heroic Feats of Pay Per Click Management at http://www.ppchero.com/. Copyright © 2007-2009 Hanapin Marketing, LLC.

Testing your ad copy and your landing pages can significantly improve your paid search efforts. Of course, building a solid keyword base, creating an optimized account structure, and executing a well-planned bid management strategy are also crucial. However, testing allows you to understand how to optimize and improve your communication with your target audience. Conducting thorough tests on your landing pages can deepen your audience interaction and increase your conversion rate.

If you’re like a lot of companies, running tests on your landing pages used to involve numerous meetings with your IT department, development hours in order to get everything designed and launched, as well as additional time to analyze the active tests. Your life as a search engine marketer got easier when Google launched Website Optimizer. If you have access to your landing page code, and you have some basic coding skills (or someone in close proximity does), then you can quickly launch tests, analyze the results and adjust accordingly.

With Website Optimizer you can run all of your testing in one location. (And no, this isn’t a paid plug for for this tool. We just think it’s extremely helpful!) You can monitor your tests, make adjustments as needed and improve your conversion rate. As far specific technical requirements are concerned to launch tests with Website Optimizer, I’ll leave that to the help section of the official website.

However, once you have your account open and your ready to start improving your landing page performance, what exactly should you be testing? Here is a list of landing page/website elements that you can test in order to learn what appeals best to your audience.

Headline: Your headline, along with almost every other element on our landing page, needs to be relevant, timely and appropriate for your audience. First, your headline has to assure the user that they’ve landed (pun intended) in the right place. In this vein, your headline needs address the core concern of someone who arrives on your page. From the first second of a user’s arrival, you need to tell them that you have the answer to their search.

There are numerous ways to write and test great headlines. Here are just a few ideas for testing new headlines:

• Try using emotional copy that will appeal to the user’s hopes, dreams, fears, aspirations.
• Test customer-focused vs. company focused headline (example: We can make your lead prospecting easier vs. You can make your lead prospecting easier).
• Split test using questions against declarative sentences.
• Try using longer headlines that are loaded with benefits against shorter headlines that focus solely on setting up the conversion.
• If you have headline copy that works well, then you can test the different font sizes and color.

Body copy: This is where you back-up the claims made in your headline or PPC ad. If your PPC ad inspired the user to click and the headline has convinced them to read further down the page, then your copy needs to do the heavy lifting.

Your body copy also needs to be relevant to a user’s search, benefit-driven, and written in the manner in which your audience expects. By this last point I mean that you need to know how colloquial, formal or technical the language on your landing page should be.

For the purpose of improving conversion rate, here a few body copy elements to test:

• Try using short text against longer text.
• Test copy that is more emotionally driven, rather than technical or feature driven.
• Your copy should always be relevant, but you can test inserting more of your high-traffic keywords into your copy.
• See if a list of benefits helps increase your performance.

Call-to-action: By this I could mean a few different things: the phrase that you use on your landing page for the desired action, or perhaps the button that users click on to go to the next step in your conversion funnel. Either way, you need to test it.

In regards to actual text, you should test a few different phrases to see which appeals to users best. Does a shorter call-to-action such as, “Sign Up’ work better than a more detailed one such as, “Get Your Free Guide Now.”

Also, you can test the color of your call-to-action buttons. Usually when there is an article written about landing page testing, someone mentions the button color. But it works and it’s worth testing.

Contact form: In the past, I have found that the next two are the hardest to test. The difficulty lies in the fact that the contact form is usually tied to a database. And if the contact form is damaged in anyway, then the leads will not populate correctly. However, if you can adapt, then this can be a quick win for testing.

For contact form testing, you should try out:

• Different lengths of your form. Try to using a longer form, and then try a version that is short enough to get above the fold.
• Ask fewer questions. How much information does your sales team need to follow up with a lead?
• How many required fields do you have? Can you make some of them optional?
• In regards to contact information; do you display your phone number on the landing page? How many calls do you receive from your landing page? Try removing the phone number to see if this inspires people to fill out the form.

Trust/Credibility symbols: Does your industry have certain certifications that will display your level of expertise and help build trust with your audience? If you don’t have them on your landing page, you should test this out. Also, if you’re accepting any type of payment, displaying safe-purchasing symbols can help improve your conversion rate.

Try out different offers: This is a quick one: you can highlight seasonal or time-sensitive offers on your landing page. This is pretty straight forward. See which offer generates the best response and use it again at the same time the following year or even the next month.

Mini-site vs. Landing page: Once you have conducted a series of tests on your landing page and you feel that it’s as good as it’s going to get and you’ve hit the point of diminishing returns, then it might be time to go back to the drawing board. By this I mean you may need to completely re-think how you use landing pages. However, at least when you start this process, you’ll have a control landing page that you can test against.

With this tactic, you may to test out a mini-site or a multiple-step conversion process. Or if you’re using one of these longer forms, you may want to go the opposite direction and use a shorter landing page.

If you want more ideas on how to optimize landing pages for higher conversion rates, you can check out our podcast series, PPC Hero Landing Page Optimization Podcast.

For more in-depth information on landing page testing, I highly recommend Tim Ash’s book, Landing Page Optimization. And I also recommend Always Be Testing by Bryan Eisenberg and John Quarto-vonTivadar for additional information on Website Optimizer. Very helpful resources!

Keep in mind that there is a cost to landing page testing. Some of your tests are not going to be successful, but your results should improve over time. Optimizing your landing page is a continuous process that will lead to enhanced results when executed properly and with care.

Check out The Adventures of PPC Hero: Heroic Feats of Pay Per Click Management at http://www.ppchero.com/. Copyright © 2007-2009 Hanapin Marketing, LLC.